Buku Teks |
Judul | Service management : operations, strategy, information technology |
Pengarang | Fitzsimmons, James A., Fitzsimmons, Mona J. |
Penerbit dan Distribusi | New York |
Subjek | Service industries -- Management |
Kata Kunci | Industri jasa - Manajemen |
Lokasi | JKUNINDFISIP |
Deskripsi Lengkap